Feedback

Here at Chaseview we want to be of service to you and your pet and provide you with the best care that we can. To that end your feedback is of vital importance to us. Please take a moment to let us know how we are doing and kindly complete this questionnaire.

1. Thinking of the times you have phoned the practice, how do you rate the ability to get through to the practice on the phone?

Radio options for Phone rating

2. How do you rate the availability and convenience of the appointment times offered?

Radio options for Appointment times rating

3. How do you rate the way you were treated by our receptionists?

Radio options for Receptionist rating
Radio options for Cleanliness / comfort rating

4. How do you rate the cleanliness, comfort and lack of odours in the practice?

5. How well did the vet (or nurse) put you and your pet at ease during the appointments that you have had?

Radio options for Pet ease rating

6. Thinking about your consultation experiences, how do you rate the following: How thoroughly was your pet examined?

Radio options for Thoroughness of examination rating

7. How well did the vet describe the diagnosis and the treatment plan during the consultation?

Radio options for Clarity of explanation rating

8. If your pet had an operation today, how well did the nurse explain the post operative discharge instructions to you?

Radio options for Operation discharge instructions rating

9. How caring are the staff when it comes to looking after you and your pet?

Radio options for Staff caring rating

10. How well did we communicate with you

Radio options for Communication rating

11. Did we meet your needs and expectations?

Radio options for Expectations met rating

12. For the veterinary services that you have had, how do you rate them in terms of value for money?

Radio options for Value for money rating

13. Would you recommend our practice to your family and friends?

Radio options for Recommendation rating

14. Any further comments or suggestions to help us improve our services or facilities?

Optional Additional Information