Feedback

1. Thinking of the times you have phoned the practice, how do you rate the ability to get through to the practice on the phone?

2. How do you rate the availability and convenience of the appointment times offered?

3. How do you rate the way you were treated by our receptionists?

4. How do you rate the cleanliness, comfort and lack of odours in the practice?

5. How well did the vet (or nurse) put you and your pet at ease during the appointments that you have had?

6. Thinking about your consultation experiences, how do you rate the following: How thoroughly was your pet examined?

7. How well did the vet describe the diagnosis and the treatment plan during the consultation?

8. If your pet had an operation today, how well did the nurse explain the post operative discharge instructions to you?

9. How caring are the staff when it comes to looking after you and your pet?

10. How well did we communicate with you

11. Did we meet your needs and expectations?

12. For the veterinary services that you have had, how do you rate them in terms of value for money?

13. Would you recommend our practice to your family and friends?

14. Any further comments or suggestions to help us improve our services or facilities?